Pet Hotel Hadley in Hadley, MA Open now

Reviews about Pet Hotel Hadley

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  July 23, 2020, by S Jones
  Despite clear written directions and directions on file from previous stays, the Pet Hotel somehow neglected to feed my fragile elderly cat adequately. They fed him just HALF his daily food ration. I only became aware of this when I noticed extra food in the bag I'd packed with my cat's medications and food. When I inquired, the staff person checked the feeding / medication schedule and said "Nope, 1 pouch of food per day". What?! I showed her the clear directions I'd written on the bag, and I explained that the feeding and meds directions had not changed, (which I had also verified with the check-in person) so the directions they had on file also clearly instructed them to feed 2x/day. Her response was a blank stare and then "Well at least there are only a few containers of food left." What?! Right - three containers of food, which was HALF the total food I brought for his weekend stay. She handed me the feeding / medication log sheet where staff people are meant to initial what food or medication they have administered. When I looked at it I was shocked to discover just ONE set of initials, beside a feeding dated for the first night of my cat's stay. No medication or feedings were initialed for the remaining 3 days of his stay. I know he didn't receive all his food, but I have no idea if he received all or any of his medication. I have received no apologies, no reply to my email, no phone call. Thank goodness it was only a three day stay. Never again!